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Support

Here is a list of Frequently Asked Questions (FAQs). If you can't find your answer here, feel free to Contact Us.

Registration for all EdPro courses is currently closed.

Frequently Asked Questions

If you do not find the anwer to your question below, help is available via email or phone. You can expect a reply to questions within 48 hours, Monday through Friday. The Contact Us page will give you the specific contact information you are looking for.

Getting Started

1. How do I enroll?
Depending on the partner institution, enrollments are processed through Educational Productions or directly through each school. Contact Student Support at 1-866-950-8610 or email courses@edpro.com for specific information.

2. When can I take the course?
Registration is open for classes now. Some partner schools have open and closing dates for registration; some have open rolling registration, allowing you to start immediately.

3. How much does it cost to take a course?
Tuition costs for courses vary from one partner institution to the next, depending on credits and school requirements. Please check the school links found on each course description page for information on course fees. Or contact Student Support at 1-866-950-8610 or email courses@edpro.com for more information about course fees.

You may take courses for continuing education units (CEUs) directly through EdPro for $99 for 1 CEU or 10 clock hours.

4. How do I pay?
Most major credit cards are accepted. Additional payment options and procedures vary depending on the partner institution. Contact Student Support at 1-866-950-8610 or email courses@edpro.com for details.

5. How long until I get my materials?
It takes 3 to 5 days to process your registration. Once your registration is processed, materials are sent via UPS. Check with us if you require that materials be sent more quickly.

6. What is the refund/withdrawl policy?
Refund/withdrawl restrictions apply. The exact restrictions vary depending on the partner institution. Contact Student Support at 1-866-950-8610 or email courses@edpro.com for details.

7. What if I need my credits quickly?
The colleges that offer 120-day rolling registration, rather than registration aligned with quarters or semesters, will be most helpful to you. The faster you complete the course, the more quickly your grades can be posted and sent to you. Please call us if you need special accommodations for receiving credit quickly.

8. How long do I have to complete the course?
It depends on the school through which you are taking the course. Some schools offer the courses within their typical quarter or semester system. Other schools have open enrollment and usually have a 120-day completion time. Courses taken for CEUs through EdPro Distance Learning must be completed in 120 days.

9. Do I need to purchase a book for my course?
For some courses, additional purchase of a book is required.

For the Starting Points courses (except courses through Portland State University and EdPro CEUs), some outside reading from the book listed below is required:

Tabors, Patton O. One Child, Two Languages: A Guide for Preschool Educators of Children Learning English as a Second Language. Baltimore: Paul Brookes Publishing Co., 1997.

This book can be purchased over the internet at www.amazon.com, or from local bookstores. You may also be able to check it out from your community or library system.

For the Using Children's Literature course, some outside reading from the book listed below is required:

Coon, Cheryl. Books to Grow With: A Guide to Using the Best Children's Fiction for Everyday Issues and Tough Challenges. Lutra Press, 2004.

This book may be purchased directly from the publisher: Lutra Press, www.lutrapress.com, for $17.95 + $4 shipping. It is also available at many bookstores. Information on ordering the book is also included in your workbook.

For The Power of Positive Communication course and all the Reframing Discipline courses, readings are included at no extra charge in your course workbook.

After I've Completed the Assignments

1. Where do I send my finished assignments?
You can use the return mailing label that came with your course materials. The mailing address is:
EdPro Distance Learning
9000 SW Gemini Dr.
Beaverton, OR 97008

2. How will I know you have received my finished assignments?
We recommend that you send your course materials back to EdPro using a carrier that provides tracking numbers, so that you can track when your materials are received. It is also recommended that sutdents keep a copy of their work to avoid any problems that could occur during shipping. We do not automatically notify you when your work is received. You may call or email to verify that your materials have been received.

You will receive an email or letter once your instructor has graded your work and grades have been submitted to the partner institution.

3. When is my work due at EdPro?
Check the label on your workbook under Due Date to see when your work needs to be received by EdPro. Plan to ship your materials at least 5 to 7 days before the Due Date. The Due Date is generally about 2 weeks before grades are due at the partner institution. This Due Date gives your instructors time to evaluate your work, prepare a comment sheet for you, and submit grades to the partner school.

4. When will my assignments be graded?
If your course is based on a partner institution's academic term, your work will be graded in order to meet the deadline for grade posting. Check on your workbook label under Grade Posting Date.

If your course is based on a 120-day completion timeline, your work will be graded within 3 to 4 weeks of being received. Please check wih us if you require special accommodations for grading.

5. How do I get my grades?
Once your assignments are graded, your instructor will submit your grades to the partner institution. Check with the partner institution on how to access your grades. You will also receive an email or letter from your EdPro instructor, with a grading sheet, and information on how grades are handled by the partner school.

6. How do I get transcripts of my courses?
Each partner school keeps transcripts of records of completed courses and grades. Please check with the individual school for transcript information. For EdPro CEUs, contact PARC for completion records at:
Professional Academic Review Council
325 North Five Points Road
West Chester, PA 19380

Applicability of EdPro Courses

1. What type of credit do the courses provide?
In general, our courses provide credits for teachers or caregiver continuing professional development. Depending on the partner college or university, courses can provide: undergraduate elective credit, graduate elective credit, graduate professional development credit, graduate workshop credit, professional development units, continuing education units, CEUs, and clock hours. Institutions have different ways to describe their course credit. To find out more about course credit, check the partner links on each course description page. And be sure to check with your state or local licensing agent, before enrolling, to determine what kind of credits fit your professional development needs.

2. I want to take this course for CEU credit.
You may take the courses for CEUs through several of our partner institutions or directly through EdPro.

EdPro has partnered with Professional Academic Review Council (PARC) to offer each course for 1 CEU or 10 clock hours of credit. This means that our courses have met strict, research-based criteria and guidelines for continuing education and training, as developed by International Association of Continuing Education and Training (IACET). Upon completion, you will receive a certificate of completion from Professional Academic Review Council (PARC). PARC is an authorized provider of IACET CEUs.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. See www.iacet.org for more information.

3. Is the training approved for teacher recertification?
Every state has its own requirements for licensing and recertification. It is strongly recommended that you check with your state or local licensing agent, before enrolling, to make sure the courses fit your professional development needs.

4. How do these courses fit into key early childhood education standards and practices?
Relevant content in each course targets topics needed for credentialing and/or to meet key performance standards and outcomes. A list of the standards and practices addressed by each course is included with the course materials. Courses address standards for the following:

Council for Professional Recognition: Child Development Associate
Head Start Performance Standards
NAEYC Standards for Early Childhood Professional Preparation
Quality Standards for NAFCC Accreditation
Council for Exceptional Children, Division of Early Childhood

5. Do these courses meet the requirements for maintaining ASHA certification?
See the ASHA website at www.asha.org/about/membership-certification/certification/fact_basics.htm for a fact sheet on ASHA Certification Maintenance: Basic Requirements for Maintaining the Certificate of Clinical Competence. And www.asha.org/about/membership-certification/certification/fact_def.htm for a fact sheet on Certification Maintenance: Definition of Professional Development and Acceptable Activities.

EdPro courses offered through our partners, either as academic credits or IACET CEUs, appear to fall under the definition and meet the ASHA requirements. It is up to the certified professional to determine what is acceptable for your professional development. You do not need pre-approval from ASHA for the professional development activities you choose.

Course Structure

1. Can I email my work?
A system to accept coursework via email is currently in development, but is not yet available.

2. What equipment do I need?
For most courses, you need only a VCR or DVD player.

For the course titled, The Power of Positive Communication, you will receive a CD-ROM. To run the CD-ROM, you will need a computer with the following minimum requirements:

Windows: Windows 98/NT/2000/XP -and- 667-MHz Pentium III or faster
Macintosh: Mac OS 9.2.2 -or- OS 10.2.8 or higher -and- 333-MHz, G3 processor or better
128 MB RAM
8X CD-ROM drive minimum
Basic computer skills and connection to a printer.

Please test drive the CD-ROM right away, to check that your computer can run it. If you ahve probelms with the CD-ROM, please contact EdPro for technical support at techsupport@edpro.com or call 1-866-950-8610. We cannot provide refunds after the refund deadline because of computer system incompatibility. See Support for The Power of Positive Communication below for more technical support information.

3. Can I use a computer to complete the assignments?
Yes. You may create a document that includes all your work and submit it with your workbook for grading. Clearly label every page of your computer document using this heading:

Your Name:
Student #: (found on your workbook label, after your name)
Course Title:
College/University:
Exercise/Assignment #:

After completing all the exercises and assignments in the workbook, print your computer file and staple it to the front of your workbook. Sign and date your workbook before returning it. At this time, we cannot accept files sent electronically. Make and keep a copy of all the work you have completed to protect against problems that could occur during shipping.

4. Do I need an email account for these courses?
Email is not required, but it is recommended. Your instructor will check in with you via email if you provide us with an email address.

5. How are the courses graded?
Most courses can be taken for a letter grade or Pass/No Pass. Be sure to indicate what type of grading you need when you enroll. Assignments for courses taken at an undergraduate or graduate level will be graded accordingly. Courses taken for CEUs have a less rigorous standard for determining completion.

6. How is the course set up?
Once you have registered, you will receive a course guide and workbook, plus a loaner VHS tape, DVD, or CD-ROM (for The Power of Positive Communicaiton course only).

The course is self-paced. You complete the assignments on your own timeline. All assignments are returned at the same time, along with the loaner video, DVD, or CD-ROM, for a final grade. For all courses, except The Power of Positive Communication, noted below, a written narrative in the course workbook guides learners through a series of assignments that include watching video segments, doing learning activities, reflections, video observations, practice exercises, readings and developing action plans. The final assignment is a short reading and paper. Those taking the course for CEUs do not have a final paper.

See the individual course descripition pages for the learning goals, syllabus, sample assignments and video from each course.

The Power of Positive Communication course is delivered via a highly interactive CD-ROM, with a supporting guide and workbook. Students work through learnng sessions on the CD-ROM, completing action plans, reflection questions and practice activities. Learners type in responses for the assignments direclty on the computer. These responses are saved on your computer, and then printed out for return to EdPro for grading. Some outside assignments are required in addition to the CD-ROM activities. See the Power of Positive Communication course description page for more information.

7. What types of assignments are required?
There are no quizzes or test, so most assignments require either completing a list, filling in a chart, giving brief answers or writing from one or two sentences to a page. The final assignment requires reading of 30 to 40 pages, plus three to five pages of writing, depending on the credit earned.

8. How much outside work?
Occasionally, you are asked to talk with a colleague or friend and write about your discussion. You may also be asked to do a short observation of children, or try an activity with a child, and record your observations. However, you do not need to be in a classroom setting to complete these activities. Courses may also include a short assignment that asks for outside research on a topic via the internet or magazine or newspaper articles. And 1-credit courses require outside reading of 30 to 40 pages, plus a final three to five page paper.

9. Do I need to be in the classroom environment to complete these courses?
All of our course assignments include options for students who are not currently in a classroom or child care setting. You may be able to draw on present or previous experience in the classroom, in child care situations, volunteer positions or family experiences to help you complete some of the assignments.

10. Does the outside reading come with the course materials?
Each college course requires an outside book or magazine article reading. Some courses require a book that must be purchased and others have articles included in the coursework at no additional fee. Check the individual course syllabus on the course description pages for specific reading assignments.

11. How long will it take me to complete the course?
The time it takes to complete the course depends on the individual student's learning style. It also depends on the partner institution's particular academic requirements. Generally, a one-quarter-credit course is designed to take, on average, 10 hours to complete the core content, plus additional time for outside activities, research, readings and a final paper.

Some students accelerate their efforts, preferring to finish the courses well before deadlines. Others complete the course at a more leisurely pace. The length of a school term is more than enough time to accommodate the requirements of these courses.

12. Who is the instructor of record?
Instructors of record are professionals with deep experience, both teaching young children and training adults. Each partner institution has also certified instructor's credentials. Information about each instructor is listed in the course materials. Or read more about our instructors of record here.

13. What kind of contact with the instructor is required?
The instructor will check in with you briefly via email several times as you go through the course. No other contact is required.

14. How do I contact the instructor?
You may contact the instructor via phone or email.

Contact information:

For all instructors, call 1-866-950-8610
Cynthia Cosgrave: cynchiac@edpro.com
Lynn Reer: lynnr@edpro.com
Sally Skelding: sallys@edpro.com
Ginger Fink: gingerf@edpro.com
Cheryl Coon: cherylc@edpro.com

Virtual Office Hours:

Monday through Friday
9:00 am to 5:00 pm PST
Please expect a response within 48 hours.

Support for The Power of Positive Communication

Support for The Power of Positive Communication

Please don't hesitate to contact us if you have questions or require additional assistance.