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General ordering information

To see additional support topics, please visit the main support page.

• How can I order Educational Productions' products?
• What forms of payment does Educational Productions accept?
• Does Educational Productions offer any discounts?
• If I decide not to keep an item, how do I return it?
• Is there a money back guarantee with your products?
• I'm a Canadian customer. Can I place an order through your website and have it shipped directly to me?
• How can I get a copy of an Educational Production order form?
• My purchasing department needs documentation that Educational Productions is the sole distributor of the products on this web site. How do I get this?
• How can I obtain a copy of the Educational Productions catalog?
• Does Educational Productions charge sales tax?

Please don't hesitate to contact us if you have questions or require additional assistance.

There are four easy ways to order Educational Productions' products:

Online: Place orders at any time by visiting our Online Store.

Phone: From the United States and Canada, call toll free 1-800-950-4949, 8:30 a.m.-7:00 p.m. EST, Monday through Friday. From all other countries, dial the international access code +1 (800) 950-4949.

FAX: FAX your completed order form to (301) 634-0826.

Mail: Send your completed order form to:

Teaching Strategies Inc.
P.O. Box 42243
Washington, DC 20015

We are pleased to accept Visa, MasterCard, Discover, American Express, Impact Cards, checks, money orders, or purchase orders.**

Please make your check out to Teaching Strategies Inc.

**How do online purchase orders work?
If you select the purchase order (PO) option, you must first complete your order online. Then fax a copy of the purchase order, referencing your confirmation number, to 301-634-0826 within FIVE (5) business days of placing your order, or it will be canceled. Once we receive your PO, your order will be processed within 72 hours. Your order will not be processed until the purchase order is received.

Yes. Educational Productions offers a variety of discounts, such as volume discounts, etc. Call toll free 1-800-950-4949, 8:30 a.m.-7:00 p.m. EST, Monday through Friday and talk with one of our Customer Services Representatives about the most cost-effective way to purchase Educational Productions training products. Or go to the Contact Us page and fill out the form indicating you'd like us to contact you.

To safely return videos and accompanying written material, you may ship your return to:

Ware Pak
C/O Edpro
Attn: Returns
2427 Bond Street
University Park, IL 60466

To obtain proper credit, please include with your return a copy of your invoice or packing slip.

We strongly suggest insuring each package for the full cost of the contents and shipping via a traceable method, such as UPS or Federal Express.

Yes. If you are not completely satisfied with any Educational Productions product, simply return the item in salable condition within 30 days of the invoice date. You pay nothing except shipping. We are always interested in hearing from you, so please call us toll free at 1-800-950-4949, 8:30 a.m.-7:00 p.m. EST, Monday through Friday and give us feedback about your order.

Of course! Order through our Online Store and have the order shipped to your Canadian address. For more details before ordering, please check with an Educational Productions Customer Service Representative. To reach us, just call us toll free at 1-800-950-4949, 8:30 a.m.-7:00 p.m. EST, Monday through Friday.

Just click here: Sole Distribution Document. The notice is in PDF format and can be viewed using Adobe Acrobat. If you would like us to fax or e-mail you the sole distribution document, just call us toll free at 1-800-950-4949, 9 a.m. to 5 p.m., EST, Monday through Friday.

Just click on Contact Us, complete the form and check "Send catalog." Or just call us toll free at 1-800-950-4949, 8:30 a.m.-7:00 p.m. EST, Monday through Friday and talk to one of our Customer Services Representatives.

You are required to pay sales tax only if you are a resident of California, Illinois, North Carolina, Maryland or Washington, D.C. If appropriate, sales tax will be added automatically to your order.